RBI Deputy Governor Swaminathan J asks regulated entities to review internal grievance redressal processes

RBI Deputy Governor Swaminathan J stressed reviewing internal grievance redressal processes. He asked regulated entities to design complaint management systems carefully. These systems should prevent complaints from bypassing the Internal Ombudsman. Technology has transformed financial services and customer expectations significantly. Institutions must strive for faster and more transparent grievance resolution.

Raccontata daeconomictimes.indiatimes.comtimesofindia.indiatimes.com