20,000 outsourcing jobs lost, but AI not to blame, say experts

Employment in Jamaica’s outsourcing sector, which includes the business process outsourcing industry, has declined by a third over two years to about 40,000 jobs.Industry leaders and policymakers are concerned, but they expressed determination to reposition the sector.Newly elected President of the Global Services Association of Jamaica (GSAJ), Yoni Epstein, cited low productivity levels, disruption from Hurricane Melissa in October last year, and limited available labour talent as factors for the sector’s downturn.

Raccontata dajamaica-gleaner.com