Reliance Retail ordered to pay Rs 5,500 after charging Rs 1.80 extra for Patanjali biscuits during promotion

Reliance Retail must pay Rs 5,501.80 to a consumer for an unfair trade practice. The company failed to honor an advertised discount on Patanjali biscuits. A consumer forum found the retailer overcharged a customer by a small amount. The state commission upheld the unfair trade practice finding but reduced compensation. The final order includes refund, litigation costs, and reduced mental agony compensation.

Raccontata dam.economictimes.com