RedBus, travel co ordered to pay Rs 10,000 compensation after man's Rs 600 ticket was cancelled 17 minutes before departure

A consumer commission found RedBus and Bharmani Travels jointly responsible for a cancelled bus ticket. The complainant's ticket was cancelled just seventeen minutes before departure, leaving him stranded. He was forced to book an expensive emergency flight to reach his destination that night. The commission stated online platforms cannot escape responsibility after accepting payment and confirming bookings. Both companies were ordered to pay compensation for harassment and financial losses incurred.

Raccontata daeconomictimes.indiatimes.com