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Telstra under growing pressure over outage compensation
Telstra is assessing outage compensation claims, but consumer advocates say the process is cumbersome and puts the onus back on customers rather than the telco at fault.
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news.com.au
Telstra customers must apply for compensation
Telstra customers impacted by last week’s outage will be able to apply for compensation from the telco after mobile voice calls and data services stopped working.
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theage.com.au
Telstra outage: your right to claim and the fine print that limits it
Lawyers are eying a class action over last week’s outage, while the ombudsman can order payouts of up to $100,000.
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smh.com.au
Telstra outage: Your right to claim and the fine print that limits it
Lawyers are eyeing a class action over last week’s outage, while the ombudsman can order payouts of up to $100,000.
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abc.net.au
Telstra under growing pressure over outage compensation
Telstra is assessing outage compensation claims, but consumer advocates say the process is cumbersome and puts the onus back on customers rather than the telco at fault.