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RBI Deputy Guv pushes for meaningful, fair grievance redressal
The conference brought together IOs from across a representative spectrum of regulated entities including banks, non-banking financial companies (NBFCs), credit information companies (CICs) and other regulated entities, along with MD, EDs and CEOs charge of customer service, as well as RBI Ombudsmen and senior officials of the Reserve Bank.
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thehindubusinessline.com
Internal ombudsmen must provide fair resolution of customer complaints, reduce external escalation: RBI Deputy Governor Swaminathan
RBI's Swaminathan emphasizes internal ombudsmen's role in resolving customer complaints effectively and preventing external escalations.
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economictimes.indiatimes.com
RBI deputy guv asks financial entities' ombudsmen to provide effective complaint resolution
