HDFC Bank redeploys staff to customer-facing roles as tech efficiencies take hold: CEO Jagdishan

HDFC Bank is shifting employees to customer-facing roles, leveraging technology for efficiency gains. The bank is accelerating AI investments to improve customer communication and tackle fraud. Cybersecurity defenses have been strengthened against evolving digital threats. HDFC Bank's in-house AI model, Neev, supports these security and operational enhancements. Governance issues were addressed following a chairman's resignation and subsequent investigation.

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