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It took more than two hours for Telstra’s CEO to be contacted about the outage - by Microsoft
For a company built on selling plans, Telstra has made a mess of them.
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theguardian.com
Telstra outage: Telco apologises for major time-keeping issue that hit mobiles, trains and triple-zero calls
Carrier restoring mobile services after network used by millions goes down for many users, shutting down regional trains and affecting emergency calls
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smh.com.au
Telstra has broken a critical rule of corporate crisis management
The telco giant has let itself down in how transparent it was about the full impact of Wednesday’s outage.
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One Telstra outage is unlucky, but two in 24 hours? That looks like a pattern
No longer will Telstra be able to comfortably estimate that those affected numbered into the thousands. This second issue will have a long tail.
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theage.com.au
It took more than two hours for Telstra’s CEO to be contacted about the outage - by Microsoft
For a company built on selling plans, Telstra has made a mess of them.
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Telstra planned to avoid this meltdown. Can you trust their plan to fix it?
Fronting a press conference shortly after flying back from holidays, chief executive Vicki Brady was across her brief, and asking for customers’ faith.
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Anatomy of a meltdown: Inside Telstra’s week from hell
Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.