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Telstra planned to avoid this meltdown. Can you trust their plan to fix it?
Fronting a press conference shortly after flying back from holidays, chief executive Vicki Brady was across her brief, and asking for customers’ faith.
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smh.com.au
Telstra has broken a critical rule of corporate crisis management
The telco giant has let itself down in how transparent it was about the full impact of Wednesday’s outage.
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Two changes would mean future telco outages don’t dial up the outrage
The government has the power to ensure that network failures don’t become national catastrophes.
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Telstra boss: ‘We have let our customers and Australians down’
Vicki Brady has addressed the outages for the first time after ending her leave early and flying back to Australia.
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theage.com.au
Telstra must ‘face the music’ after outage chaos: Minister
Telstra boss Vicki Brady has apologised for this week’s mass outage, as Communications Minister Anika Wells vowed the government would hold the telco to account.
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It took more than two hours for Telstra’s CEO to be contacted about the outage - by Microsoft
For a company built on selling plans, Telstra has made a mess of them.
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Telstra planned to avoid this meltdown. Can you trust their plan to fix it?
Fronting a press conference shortly after flying back from holidays, chief executive Vicki Brady was across her brief, and asking for customers’ faith.
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Anatomy of a meltdown: Inside Telstra’s week from hell
Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.