Telstra chief executive Vicki Brady apologises to the company's customers, saying the telco let them down and that investigations into the cause of Wednesday's Telstra outage are continuing.

The absent Telstra CEO is expected to face intense scrutiny when she returns to the country following the telco’s nationwide outages.

Vicki Brady has addressed the outages for the first time after ending her leave early and flying back to Australia.

Telstra boss Vicki Brady has apologised for this week’s mass outage, as Communications Minister Anika Wells vowed the government would hold the telco to account.

Telstra chief executive Vicki Brady apologises to the company's customers, saying the telco let them down and that investigations into the cause of Wednesday's Telstra outage are…

Telstra has endured its worst week in a decade, after a software glitch sent the country’s biggest telco into crisis.

Telstra chief executive Vicki Brady has returned to Australia and broken her silence following the company’s nationwide outage.