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Telstra has broken a critical rule of corporate crisis management

The telco giant has let itself down in how transparent it was about the full impact of Wednesday’s outage.

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smh.com.auStai leggendo1 mese fa

Telstra has broken a critical rule of corporate crisis management

The telco giant has let itself down in how transparent it was about the full impact of Wednesday’s outage.

originale

theage.com.au1 mese fa

Telstra planned to avoid this meltdown. Can you trust their plan to fix it?

Fronting a press conference shortly after flying back from holidays, chief executive Vicki Brady was across her brief, and asking for customers’ faith.

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Timeline cronologica

mercoledì 8 luglio 2026·theguardian.com
Telstra outage: Telco apologises for major time-keeping issue that hit mobiles, trains and triple-zero calls
Carrier restoring mobile services after network used by millions goes down for many users, shutting down regional trains and affecting emergency calls
mercoledì 8 luglio 2026·smh.com.au
Telstra has broken a critical rule of corporate crisis management
The telco giant has let itself down in how transparent it was about the full impact of Wednesday’s outage.

Telstra has broken a critical rule of corporate crisis management

Confronto fonti

Telstra has broken a critical rule of corporate crisis management

Telstra planned to avoid this meltdown. Can you trust their plan to fix it?

Timeline cronologica

Telstra outage: Telco apologises for major time-keeping issue that hit mobiles, trains and triple-zero calls

Telstra has broken a critical rule of corporate crisis management

Delay in Telstra alerting communications minister to outage revealed

Telstra outage: Telco apologises for major time-keeping issue that hit mobiles, trains and triple-zero calls

Delay in Telstra alerting communications minister to outage revealed

One Telstra outage is unlucky, but two in 24 hours? That looks like a pattern

Two changes would mean future telco outages don’t dial up the outrage

It took more than two hours for Telstra’s CEO to be contacted about the outage - by Microsoft

It took more than two hours for Telstra’s CEO to be contacted about the outage – by Microsoft

Telstra planned to avoid this meltdown. Can you trust their plan to fix it?

Anatomy of a meltdown: Inside Telstra’s week from hell