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Facing a Revolt, HubSpot Reverses Decision to Use Customer Data For AI Feature
HubSpot last week triggered a firestorm among customers after announcing a plan to use some of the data they store with HubSpot’s customer relationship management app to power a forthcoming AI-powered feature.While HubSpot reversed course four days later, the episode shows how sensitive ...
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theinformation.com
Facing a Revolt, HubSpot Reverses Decision to Use Customer Data For AI Feature
HubSpot last week triggered a firestorm among customers after announcing a plan to use some of the data they store with HubSpot’s customer relationship management app to power a…
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thenextweb.com
HubSpot backs down over using customer data for AI
HubSpot has scrapped a plan to pool customer data for an AI feature after a four-day backlash, a lesson in how touchy the AI-data grab has become.