Nationwide named best brand for customer service in UK

Stay up to date with notifications from The IndependentNotifications can be managed in browser preferences.Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleA Nationwide store in Wimbledon (PA)Nationwide has been named the UK's best-performing brand for customer service, achieving a score of 87.3 out of 100 in the latest UK Customer Satisfaction Index. For the first time since 2008, banks and building societies have collectively surpassed retailers in customer service rankings, marking a significant turnaround for the financial sector. The banking sector's improved performance is attributed to years of investment in technology and staff training, stronger competition, and the introduction of the Financial Conduct Authority's Consumer Duty rules. Overall customer satisfaction in the UK has risen for a fourth consecutive reporting period, though the pace of improvement has slowed sharply over the past six months. Despite the improvements in customer service, consumer confidence is weakening, with fewer people feeling better off and a growing proportion believing it is a bad time to make major purchases. In fullNationwide named UK’s best brand for customer service as banks overtake retailers for first timeMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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