India’s BPM Industry Is No Longer Just Outsourcing. It’s Leading AI-Driven Transformation.

For four decades, India’s business process management sector was dismissed as a cost-saving play destined to vanish. Today, it is rewriting what work means for millions of Indians. From Tier II and Tier III cities to global enterprises, the industry is no longer just processing transactions; it is owning outcomes, reshaping how businesses operate, and redefining India’s place in the global economy.In this Economic Times x Nasscom podcast, industry veterans trace the journey from 1990s outsourcing to BPM 3.0: an era where companies own outcomes, not just processes. Discover how AI is transforming not just what the industry delivers but how it operates, why domain expertise is becoming the new differentiator, and whether India can close the talent gap before the AI revolution outpaces its education system.Read the full story to understand how India is moving from back office to transformation engine, and what this means for young professionals, regional economies, and the country’s economic future.

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