Ford’s back on top in quality.

Ford’s back on top in quality.

Ford won a major quality award after years of recall headaches. It says the turnaround came from veteran engineers and rethinking AI.

AI agents are all the rage in many companies right now, but Ford has revealed that it had to rehire engineers after learning that AI isn't quite as good as humans.

It is a shift that comes as Ford returns to the top of J.D. Power's initial quality rankings among mainstream brands. The improvement reflects changes not only...

Ford admitted its AI couldn't replace experienced engineers and rehired 350 veterans, then climbed to No 1 in JD Power's quality ranking for the first time in 16 years.