YouTrack Helpdesk Now Includes Customer Groups - The JetBrains Blog

YouTrack 2026.2 introduces customer groups in YouTrack Helpdesk, helping B2B support teams tailor the support experience to different customers. Teams can manage tickets by company, team, or organization, maintain different SLAs, assign support agents to specific groups, and apply customer-specific rules.

Raccontata dablog.jetbrains.com