JD.com founder Richard Liu said robots will take over manual delivery work, but humans will be needed to maintain and troubleshoot them.

At the 2026 APEC China CEO Forum held on Sunday, JD.com founder Liu Qiangdong revealed that the company has launched an internal Nirvana Plan aimed at

JD.com robots will replace its 700,000 couriers 'sooner or later', founder Richard Liu says, as he pledges to retrain them instead.

The founder of JD.com expects it to happen 'sooner or later.'

JD.com founder Richard Liu said robots will take over manual delivery work, but humans will be needed to maintain and troubleshoot them.