A grieving Arizona family received a brand-new urn from Amazon, only to find it already contained human remains, which left them stunned. The unsettling discovery was made while preparing to inter their grandmother's ashes. They contacted Amazon for a refund, but the third-party seller has not yet responded.

The family of matriarch and beloved grandmother Dorthy Kupsis grieved the loss following her death aged 98 - but what was contained inside the urn they ordered left them "grossed…

A grieving Arizona family received a brand-new urn from Amazon, only to find it already contained human remains, which left them stunned. The unsettling discovery was made while…