In a follow-up report, Matanyahu Englman found that public service is improving across the board for Israelis, but call centers are still failing to meet specific needs.

Matanyahu Englman's annual report finds that local authorities and government ministries are failing to implement key urban safety measures and business licensing requirements.

In a follow-up report, Matanyahu Englman found that public service is improving across the board for Israelis, but call centers are still failing to meet specific needs.