A new department has been established within the Ministry of Health and Wellness to independently investigate complaints about service quality and other challenges within the public health system.Portfolio Minister, Dr Christopher Tufton, made the disclosure while addressing the official opening of the Carol Picart Courtyard at the Victoria Jubilee Hospital (VJH) downtown Kingston on June 10.He said that reports generated by the unit will be submitted to his office along with the permanent secretary, with recommendations sent to regional boards for action.