How digital transformation is improving service delivery in eThekwini Municipality

eThekwini Municipality is embracing digital transformation to improve service delivery, strengthen accountability and eliminate inefficiencies across its operations. Councillor Nkosenhle Madlala argues that integrated digital systems are streamlining recruitment, reducing corruption, improving workforce management and making municipal services more accessible to residents. The initiative forms part of a broader effort to build a smarter, more transparent and responsive municipality that delivers better outcomes for communities.

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