Long waits when calling the Social Security Administration's 800 phone number have been a legacy issue. Commissioner Frank Bisignano said he's changing that.

After complaints about staffing cuts and long waits to get help at the Social Security Administration, its commissioner says things are getting a lot better

Bisignano assumed leadership of the agency following a period marked by chaotic customer service changes and leadership departures

Long waits when calling the Social Security Administration's 800 phone number have been a legacy issue. Commissioner Frank Bisignano said he's changing that.

Frank Bisignano's testimony came just one day after the Social Security board of trustees released its annual trust fund assessment.