After complaints about staffing cuts and long waits to get help at the Social Security Administration, its commissioner says things are getting a lot better

After complaints about staffing cuts and long waits to get help at the Social Security Administration, its commissioner says things are getting a lot better

Bisignano assumed leadership of the agency following a period marked by chaotic customer service changes and leadership departures

Frank Bisignano touts phone wait times down 75% and 50% more people served. Critics say the bottleneck just moved.

Long waits when calling the Social Security Administration's 800 phone number have been a legacy issue. Commissioner Frank Bisignano said he's changing that.

Frank Bisignano's testimony came just one day after the Social Security board of trustees released its annual trust fund assessment.