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The 400ms benchmark: Why infrastructure is the real hurdle for SA AI bots to overcome

To make a conversation feel authentic, you have to match the cadence of human interaction – especially in a contact centre environment, says Bruce von Maltitz, CEO of 1Stream.

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venerdì 5 giugno 2026·itweb.co.za
The 400ms benchmark: Why infrastructure is the real hurdle for SA AI bots to overcome
To make a conversation feel authentic, you have to match the cadence of human interaction – especially in a contact centre environment, says Bruce von Maltitz, CEO of 1Stream.