At SCALE SUMMIT on 23 April, HomeServe founder Sir Richard Harpin joined SCALE Chairman Andrew B Morris for a Chairman's Chat on the decisions, mistakes and principles behind one of Britain's most remarkable entrepreneurial journeys. Richard Harpin built HomeServe from nothing into a £4.1 billion business sold to Brookfield in 2023. Over 30 years, he navigated three different types of backer, expanded into seven countries, hired and fired his own replacements, and eventually chaired the company through new ownership before stepping back.