FirstCry ordered to pay Rs 50,000 compensation to customer for tagging him 'fraud' after he cancelled tricycle order

FirstCry was ordered to pay Rs 50,000 in compensation and refund Rs 2,130 with interest. The online retailer cancelled a customer's order without justification, withheld payment, and internally labelled him a "fraud user." The commission found FirstCry's defense contradictory and its actions constituted deficiency in service and unfair trade practice.

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