FirstCry was ordered to pay Rs 50,000 in compensation and refund Rs 2,130 with interest. The online retailer cancelled a customer's order without justification, withheld payment, and internally labelled him a "fraud user." The commission found FirstCry's defense contradictory and its actions constituted deficiency in service and unfair trade practice.

NEW DELHI: A District Consumer Disputes Redressal Commission has directed online baby products retailer FirstCry to pay Rs 50,000 as compensation along with a refund of Rs 2,130…

FirstCry was ordered to pay Rs 50,000 in compensation and refund Rs 2,130 with interest. The online retailer cancelled a customer's order without justification, withheld payment,…