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OVO customers to get money back and debts wiped as energy firm to pay £10million
An investigation by regulator Ofgem found inadequate monitoring of prepayment customers, including those on the Priority Services Register
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cityam.com
Ovo to cough up £11.4m for putting vulnerable customers at risk
Ovo is set to cough up £11.4m after an investigation by the watchdog revealed flaws in its treatment of customers with pre-payment meters.
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independent.co.uk
Ovo to pay out more than £10m over prepayment meter rule breaches
Ofgem said Ovo’s poor oversight of prepayment meter customers included vulnerable households on the priority services register.
