Ofgem said Ovo’s poor oversight of prepayment meter customers included vulnerable households on the priority services register.

Ovo is set to cough up £11.4m after an investigation by the watchdog revealed flaws in its treatment of customers with pre-payment meters.

Ofgem said Ovo’s poor oversight of prepayment meter customers included vulnerable households on the priority services register.

Watchdog found energy firm left vulnerable customers at ‘risk of harm’ due to poor monitoring of meters

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An investigation by regulator Ofgem found inadequate monitoring of prepayment customers, including those on the Priority Services Register