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Southwest updates extra-seat policy for plus-size passengers

Airline says extra seats may be provided at no cost when available.

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abcnews.comStai leggendo1 mesi fa

Southwest updates extra-seat policy for plus-size passengers

Southwest dropped the requirement for plus-size passengers to pre-book extra seats; gate agents can now provide one free if space is available. The U-turn after January backlash shows how CX policy missteps in ticketing generate fast reputational cost.

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Timeline cronologica

venerdì 29 maggio 2026·abcnews.com
Southwest updates extra-seat policy for plus-size passengers
Airline says extra seats may be provided at no cost when available.
venerdì 29 maggio 2026·eu.usatoday.com
Plus-size Southwest flyers can get extra seat for free at airport
Southwest Airlines updated its policy for plus-size travelers, allowing representatives at the airport to provide extra seats for free as needed.

eu.usatoday.com

1 mesi fa

Plus-size Southwest flyers can get extra seat for free at airport

Southwest Airlines updated its policy for plus-size travelers, allowing representatives at the airport to provide extra seats for free as needed.

Leggi questa versione → originale

businessinsider.com1 mesi fa

Southwest walks back a plus-size passenger policy that landed it in the hot seat

Southwest Airlines revises its 'customer of size' policy, offering extra seats at no cost to plus-size flyers.

Leggi questa versione → originale

independent.co.uk1 mesi fa

Southwest in U-turn on controversial passenger policy

Travelers previously accused the airline of charging a ‘fat tax’ with one of its policies

Leggi questa versione → originale

cbsnews.com1 mesi fa

Southwest rolls back its overweight passenger policy. Here's what's changing.

Southwest is walking back some recent changes in its policies for passengers who require a second seat.

Leggi questa versione → originale

venerdì 29 maggio 2026·

cbsnews.com

Southwest rolls back its overweight passenger policy. Here's what's changing.

Southwest is walking back some recent changes in its policies for passengers who require a second seat.

venerdì 29 maggio 2026·

businessinsider.com

Southwest walks back a plus-size passenger policy that landed it in the hot seat

Southwest Airlines revises its 'customer of size' policy, offering extra seats at no cost to plus-size flyers.

venerdì 29 maggio 2026·

independent.co.uk

Southwest in U-turn on controversial passenger policy

Travelers previously accused the airline of charging a ‘fat tax’ with one of its policies