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Irdai asks insurers to tie senior exec performance to customer service

India's insurance regulator, Irdai, is changing how insurance company executives are evaluated. Performance and pay will now be linked to customer results, not just financial numbers. Insurers must also share more data on product performance and customer service. This aims to build trust and accountability.

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economictimes.indiatimes.com

thehindubusinessline.com

timesofindia.indiatimes.com

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economictimes.indiatimes.comStai leggendo13 h fa

Irdai asks insurers to tie senior exec performance to customer service

originale

timesofindia.indiatimes.com1 g fa

Now, insurers must link pay of senior executives with performance

MUMBAI: The insurance regulator has directed insurers to realign how senior executives are evaluated and paid, linking performance more closely to customer outcomes, transparency, and governance, under a revised…

Timeline cronologica

martedì 26 maggio 2026·economictimes.indiatimes.com
Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDA -…
In a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and grievance redressal. Insurers must now…
martedì 26 maggio 2026·economictimes.indiatimes.com
Irdai asks insurers to link pay packages of senior executives to customer-centric metrics

Irdai asks insurers to tie senior exec performance to customer service

Confronto fonti

Irdai asks insurers to tie senior exec performance to customer service

Now, insurers must link pay of senior executives with performance

Timeline cronologica

Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDA -…

Irdai asks insurers to link pay packages of senior executives to customer-centric metrics

IRDAI asks insurers to link pay packages of top executives to customer-centric metrics, financial health

Irdai links executive pay at insurers to elimination of unfair practices

IRDAI asks insurers to link pay packages of top executives to customer-centric metrics, financial health

Insurers told to link top management's pay with claim response, grievance handling: Irdai

IRDAI tightens governance norms, links insurer KMP pay to performance metrics

Now, insurers must link pay of senior executives with performance

Irdai asks insurers to tie senior exec performance to customer service