The travel industry has bifurcated, rewarding those who understand its complexities. Travelers are increasingly spending more, often financing trips precariously, as experiences become more volatile due to industry issues. Winning in travel now means optimizing for flexibility and value, rather than just loyalty.

Travel has split into two systems: one for people who know how to navigate a dysfunctional industry, and one for everyone else. Read here

The travel industry has bifurcated, rewarding those who understand its complexities. Travelers are increasingly spending more, often financing trips precariously, as experiences…