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Insurers told to link top management's pay with claim response, grievance handling: Irdai

Insurance regulator Irdai has directed insurers to link the remuneration of managing directors (MDs), chief executive officers (CEOs) and other senior executives to customer-centric outcomes, including claim responsiveness, grievance redressal and the overall financial health of the company, PTI reported.

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Insurers told to link top management's pay with claim response, grievance handling: Irdai

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economictimes.indiatimes.com1 g fa

Irdai asks insurers to link pay packages of senior executives to customer-centric metrics

The Insurance Regulatory and Development Authority of India (Irdai) has made amendments to the IRDAI (Corporate Governance for Insurers) Regulations, 2024.

Timeline cronologica

martedì 26 maggio 2026·economictimes.indiatimes.com
Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDA -…
In a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and grievance redressal. Insurers must now…
martedì 26 maggio 2026·economictimes.indiatimes.com
Irdai links executive pay at insurers to elimination of unfair practices

The move is part of new KMP performance evaluation rules, under which the regulator has made 50% of key performance indicators (KPIs) mandatory and far more prescriptive than…

Insurers told to link top management's pay with claim response, grievance handling: Irdai

Confronto fonti

Insurers told to link top management's pay with claim response, grievance handling: Irdai

Irdai asks insurers to link pay packages of senior executives to customer-centric metrics

Timeline cronologica

Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDA -…

Irdai links executive pay at insurers to elimination of unfair practices

IRDAI tightens governance norms, links insurer KMP pay to performance metrics

Irdai asks insurers to link pay packages of senior executives to customer-centric metrics

IRDAI asks insurers to link pay packages of top executives to customer-centric metrics, financial health

Insurers told to link top management's pay with claim response, grievance handling: Irdai

IRDAI tightens governance norms, links insurer KMP pay to performance metrics

Now, insurers must link pay of senior executives with performance

Irdai asks insurers to tie senior exec performance to customer service