For years now, the technology industry has promoted artificial intelligence as a breakthrough that could dramatically improve productivity and reduce reliance on human labour. However, it is becoming increasingly clear to many businesses that adopting AI at scale is more financially challenging than initially thought.

Microsoft and Uber reveal that AI tools, initially expected to reduce expenses, are proving more costly than human labor due to operational challenges.

For years now, the technology industry has promoted artificial intelligence as a breakthrough that could dramatically improve productivity and reduce reliance on human labour.…