AI use cases may lead to Rs 100 crore savings for Air India

Air India is leveraging AI extensively, developing over 30 in-house tools to save approximately Rs 100 crore annually. These AI applications range from customer service, reducing call volumes by 50%, to complex operational tasks like predictive maintenance and optimizing on-time performance across its fleet. This digital overhaul aims to enhance efficiency and address the airline's accumulated losses.

Raccontata daeconomictimes.indiatimes.com