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BA blasts Heathrow after 20,000 bags didn't make it onto flights
The airline's chief executive, Sean Doyle, reportedly wrote to his Heathrow counterpart, Thomas Woldbye, to request compensation after the luggage systems at Terminal 5 broke down.
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mirror.co.uk
Holiday hell as luggage piled at major airport and BA warns of 'ongoing impact'
A sea of bags were left stranded at Heathrow Airport following a system failure, leaving fuming passengers arriving at their destinations without any belongings
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dailymail.com
BA blasts Heathrow after 20,000 bags didn't make it onto flights
The airline's chief executive, Sean Doyle, reportedly wrote to his Heathrow counterpart, Thomas Woldbye, to request compensation after the luggage systems at Terminal 5 broke down.