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IRDAI may tighten CEO KPIs on claims, expenses and customer service
The IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives. This initiative aims to enhance oversight on claims settlement, customer complaints, and expense management, pushing for sharper accountability standards and measurable parameters in senior management evaluations.
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timesofindia.indiatimes.com
Link insurer CEO salaries to customer outcomes: Irdai
Reduce Focus On Profits, Improve Transparency, Curb Misselling’
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economictimes.indiatimes.com
IRDAI may tighten CEO KPIs on claims, expenses and customer service
The IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives. This initiative aims to enhance…
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Insurers resist as customer comfort weighs on exec pay
Indian insurers are opposing new rules for executive pay. The regulator wants to link compensation to customer service, not just profits. Insurers argue a one-size-fits-all…