Chatbots are becoming a first stop for emotional support for many users, but new research suggests their tendency to provide reassurance can be harmful.

Browse Chatbots news, research and analysis from The Conversation

Browse ChatGPT news, research and analysis from The Conversation

Chatbots are becoming a first stop for emotional support for many users, but new research suggests their tendency to provide reassurance can be harmful.

Our engagement with AI is at a crossroads: Will we treat it as an all-knowing oracle or as a tool to expand our own way of seeing the world?