Communications Minister Anika Wells ordered an investigation into the outage, saying the firm ‘let Australians down’.

Communications Minister Anika Wells ordered an investigation into the outage, saying the firm ‘let Australians down’.

The incident comes after Optus was fined A$12 million by regulators for failing to provide emergency call services to thousands during a 2023 outage.

The outage left hundreds of people unable to contact emergency services and has been linked to multiple deaths.

Optus faces consequences for failing to connect emergency calls, resulting in four deaths, prompting industry changes in Australia.

Telecom giant’s ‘completely unacceptable’ 14-hour blackout resulted in 600 missed calls to operators