Navi is using AI to build credit and fraud models, says Sachin Bansal

Around 2015, back when Sachin Bansal was still running Flipkart, he had a conversation with Nandan Nilekani about the untapped potential of UPI.

A decade later, India has made huge strides in payments, and Bansal has moved on to a far tougher problem: extending credit to a billion people through Navi.

Speaking at the Global Fintech Festival, Bansal said Navi is already deploying AI across its operations, from credit and fraud-detection models to coding, customer support, marketing and feature engineering.

AI alone won’t be a moat

Bansal is clear that access to AI alone will not be enough to set companies apart.