OpenAI’s rollout of its GPT-6 Astra model ran into early access issues after paying ChatGPT users were unable to use the system shortly after launch, prompting CEO Sam Altman to apologize and say the release had been “messy.”

“First, sorry for the messy rollout,” OpenAI CEO Sam Altman acknowledged the issue in a post on X. “Second, when we screw up, we try to make it right.”

OpenAI had said GPT-6 Astra would be rolled out across ChatGPT tiers and APIs, positioning it as its most advanced model to date. However, the initial rollout did not translate into immediate access for all users, highlighting the gap between model launch and availability across subscription tiers.

Only the organizations enrolled in its Daybreak cybersecurity program were able to access the model, whereas Plus, Pro, Business, and Enterprise ChatGPT subscribers, along with developers using the OpenAI API, were left out.

“Third, we should be able to begin broad rollout to API customers and ChatGPT subscribers in the near future. As usual, we will start with pro subscribers,” Altman continued in the post.