From 3:00 AM Panic to Confidence: How I Use AI During On-Call Incidents

In this blog post, we will see how I use AI to speed up incident investigation without letting it take over the decisions that need a human.

It is 3:00 AM. Your phone starts making that familiar PagerDuty noise.

You open the alert with half-open eyes. Error rates are climbing. Slack is already active. The incident commander wants an update. Depending on the severity, your director or CTO may also join the call.

Every developer who goes on call will face this situation at some point.

I have faced it a few times a year. The first time, panic is normal. You do not know where to start, which dashboard to open, or how to explain the issue while you are still investigating it.