I created this article for the purposes of entering the Google Cloud All Things Agentic Hackathon.
Two weeks ago, at Elite Solution, we asked a simple question: why do AI support bots confidently answer with policies their companies never wrote?
For a small business — a solar installer, a clinic, a workshop — half the real knowledge lives on the website and half in the owner's head. A bot trained on the website alone will hallucinate the missing half. So we built Foundry: an agent that crawls a business website, drafts a support knowledge base, detects the gaps and contradictions it cannot answer — and then does the one thing most bots refuse to do. It asks the human, and waits.
The owner answers once, in their own words, and hits Publish. The answer becomes ACTIVE; the old entry is visibly marked SUPERSEDED and kept for history. The support bot answers only from verified, human-approved entries. No answer in the base means a declared gap — never a guess.
Autonomous discovery. Human-controlled policy.
