ISLAMABAD: The telecom sector regulator has directed all three telcos to implement a uniform policy on SIM expiry and recharge amounts, after finding that two telcos were not complying with the prescribed terms and conditions.
A senior Pakistan Telecommunication Authority (PTA) official said consumers had lodged complaints against Zong and Telenor Pakistan, which has now been acquired by PTCL. The complainants had demanded that prepaid balance should remain valid for the entire active life of the SIM.
“The complaints were that these two companies demanded that consumers maintain a certain amount of balance even during the active period of the SIMs, failing which the SIMs were eventually cancelled. The other issue was that they did not carry over the balance amount after the next recharge,” the official added.
Zong and the merged company, Ufone/Telenor, did not respond to the query; however, a Jazz official said the active base of a SIM is 90 days, with 180 days as a quarantine period.
Orders companies to implement 180-day minimum balance validity policy
