This collaboration highlights the growing importance of AI in transforming airline operations
IndiGo has announced investment in Sarvam as part of its broader strategy to use AI-led technologies for improved customer experience and innovation. The investment was made through IndiGo Ventures, the airline’s venture capital arm, that has previously invested in aerospace manufacturing and urban mobility start-ups. IndiGo Venture’s investment is a part of Sarvam’s Series B funding in which the Bengaluru-based AI start-up raised around ₹698 crore from various investors. IndiGo Venture’s committed around ₹30 crore, according to Sarvam’s filing. In a statement, IndiGo said the investment builds on the existing relationship between the two companies. Workforce productivity“Artificial Intelligence is fast becoming a foundational capability for the aviation industry, reshaping customer experience, workforce productivity and operational decision-making. Our partnership with Sarvam gives IndiGo access to cutting-edge AI capabilities, built in India, and tailored to the needs of the market. By combining these technologies with our operational expertise and scale, we can accelerate innovation while maximising value for our customers, employees, and other stakeholders,” Neetan Chopra, Chief Digital and Information Officer, IndiGo, said “IndiGo brings the domain depth and scale needed to identify where AI can create real value. Together, we can develop systems that are useful in production and build a stronger template for enterprise AI in India,” said Pratyush Kumar, Co-founder,IndiGo and Sarvam will continue to develop and evaluate applications across customer experience, employee productivity and airline operations, with the ability to expand successful use cases across the airline’s network, the airline said. Published on August 28, 2026
