Ariana Grande is currently in the middle of a 10-night residency at The O2 in London on her Eternal Sunshine tour - but the singer paused her hit song to ask her loyal fans for a favour15:07, 26 Aug 2026Ariana Grande made a short and sweet request during the 10-night residency at The O2 in London, catching some fans off guard in the process. The pop star delayed the performance of her smash hit Eternal Sunshine to ask her devoted fans for a 20-second favour.‌Before kicking off the loop, she gently said: "I know this isn't the most convenient time to ask for quiet, but would you mind just letting me start this loop for the first 90 seconds of the song? And then I promise afterwards we can make noise." In a viral clip, captioned "Ariana needs to start shushing the crowd like Lorde because what was that", viewers can hear fans shouting "Shut up" as others cheer and scream ahead of her performance.‌Reacting to the footage, one user commented: "People can go hours without screaming and cheering for no reason in public. 90 seconds isn't hard."‌Another user added: "Why can't they just shut up?" A third user said: "Not good. It's not for long - bit of respect."One more user added: "Right! But when she started singing they were quiet."Surprise guest on stageIt comes after Grande brought out her Wicked co-star Cynthia Erivo to join her on stage during the second night of her residency.‌The close friends, both received Oscar nominations for their performances in the 2024 film before reprising their respective roles as Elphaba Thropp and Galinda Upland in Wicked: For Good, performed For Good and Happy Days at the O2.Ariana thanked fans for their "overwhelming" support as she began her London stint following the news she is to step back from public life amid 'endless' scrutiny.After the show, the Thank U, Next singer shared a clip of the two on stage together to her Instagram Stories, with a heart emoji.‌Content cannot be displayed without consentWhat is O2's bag policy?Grande is now midway through her 10-night residency at the O2 Arena in London, running between 15 August and 1 September as part of her Eternal Sunshine tour.Ahead of the shows, the O2 issued a revised bag policy that was considerably more detailed than usual, cautioning fans about what they should leave at home.‌On their X account, the arena made clear that "all your belongings must be in a 100% clear bag". It further stated: "Clear plastic freezer bags (zip-lock bags or similar) up to medium size (30cm x 26cm) allowed. This policy is mandatory for admittance to the show."It was also made clear that bags inside the clear bag would not be permitted. A graphic confirmed that loose makeup products were acceptable, while a makeup bag was not.The venue also stated that "printed, pattern or tinted plastic bags" would not be permitted under any circumstances.‌The only exceptions would be made for "medical, accessibility, parent/child-care related bags or other essential bags", though these would still be subject to thorough security checks at the venue.The updated bag policy is considerably more stringent than the standard rules usually enforced at the O2.For the majority of events, guests are permitted to bring an A4-sized bag or smaller, in any colour, pattern or transparency, and bags within bags are not restricted.Article continues belowThe shift in policy left many fans baffled, particularly those who had visited the O2 on previous occasions, with some questioning why the same strict measures weren't applied to regular events.