Reform UK today unveiled plans to hand taxpayers £30 cashback if they are left on hold for more than half an hour by HMRC.Robert Jenrick, the party's Treasury spokesman, said a Reform government would offer Britons a £30 tax credit if they have to wait more than 30 minutes to speak to tax officials.He said the 'delay, repay' scheme would provide a 'big incentive' for HMRC to 'actually provide proper customer service'.Mr Jenrick also vowed, if Reform win the next general election, then the pay of top HMRC bosses would be linked to the tax authority's customer service performance.A report last year by the House of Commons' Public Accounts Committee found that HMRC's 'already poor service to taxpayers has become even worse'.The group of MPs also expressed their concern that HMRC was willing to let its phone services fail in the hope that people will be forced to go online.Mr Jenrick highlighted the accusation that HMRC was 'deliberately degrading its own services to force people onto the website'. 'It's a disgrace,' he told a press conference in London. 'Frankly, it is offensive to working people and I have had enough.' Robert Jenrick, Reform UK's Treasury spokesman, promised Britons a £30 tax credit if they have to wait more than 30 minutes to speak to tax officials.Mr Jenrick added: 'So, we will give HMRC a big incentive to actually provide proper customer service.'I'm announcing today that under a Reform government, if you spend more than half an hour waiting for HMRC to answer your call, you will get a £30 credit off your tax bill.'If HMRC delay, well, they can repay. And to make sure that the staff actually hit their targets, we'll tie the pay of senior HMRC officials to their customer service performance.'Under the plans, Reform is also warning if HMRC bosses fail to make progress on customer waiting times, then they will be fired.The party estimates it would cost £70million a year to hand tax credit to those left on hold by HMRC with Reform confident, if it wins power, it will be able to bring waiting times down. To prevent abuse, the tax credit would be limited to two occasions in a given tax year and only given as a non-refundable tax credit, so only taxpayers would receive it.Reform pointed to research by the Federation of Small Businesses from last year that found the average small business owner spends 44 hours and £4,500 a year on complying with tax laws.Latest figures from HMRC showed that only 85.1 per cent of callers who wanted to speak to an adviser had their call answered in 2025/26.This was the first time HMRC had managed to meet its 85 per cent target.Between April and June this year, customers waited on average 11 minutes and 35 seconds for their call to be answered, compared to over 13 minutes in the same period of 2025.HMRC boasted that, in 2025/26, nearly eight in 10 (78 per cent) of all customer interactions were digital - up from 65 per cent five years ago.At the press conference on Wednesday, Mr Jenrick also pledged to scrap UK privacy rules in favour of a 'light-touch' approach to data protection as part of a bid to slash 'red tape' for businesses.He said the General Data Protection Regulation (GDPR), which mirrors EU legislation and was adopted as domestic law after Brexit, had 'strangled' tech firms and small enterprises.The framework would be replaced by rules modelled on New Zealand's privacy legislation, which is seen as more lenient, Reform said.Mr Jenrick also set out plans to widen a tax-relief scheme for investors in small businesses in the UK in a bid to allow relatives to claim advantages more easily.He also promised to reverse Labour's hike to employer National Insurance contributions and changes to inheritance tax on farms while introducing a 'hard work bonus' that scraps income tax on overtime.A Labour spokesman said: 'Reform once again skated over the detail of their own policies because they simply don't have the answers.'Robert Jenrick can't say which important data safeguards he would scrap and whether it would put people's personal details at risk. He's making it up as he goes along.'With Andy Burnham's leadership, Labour is backing small businesses, reviving our high streets and driving growth in every postcode.'