Tesla’s “Robotaxi” service is racking up a wave of terrible rider experiences in Texas — and the complaints are increasingly coming from Tesla’s own fans and ambassadors.
A self-described “Tesla Ambassador” says the service quoted him 66 minutes for a 2.3-mile trip and left him to call an Uber, while a four-time Tesla owner has logged a string of missed pickups and drop-offs left blocks — sometimes miles — from the destination.
A 2.3-mile trip, estimated at 66 minutes
Reggie Overton, who describes himself in his bio as a “Tesla Ambassador, MBA, AI/ML certified,” posted a detailed account of a Robotaxi ride gone wrong on August 22.
His destination was 2.3 miles from his pickup location, but the Robotaxi estimated the trip would take 1 hour and 6 minutes. When he called support, he was told it was a bug. The estimate briefly dropped to 16 minutes, “but the actual route never changed,” before jumping back up to 57 minutes.
