Ecommerce majors Amazon and Flipkart have revised fee and penalty structures for sellers on their platforms in the weeks leading up to the festive shopping season, a move that sellers say adds to the financial burden on small and medium enterprises already operating on thin margins.
According to a notice issued by Amazon India on its seller forum, the company has, effective August 17, 2026, changed how it calculates order cancellation fees for sellers using its Easy Ship and Self Ship services.
Under Easy Ship, sellers store their own products, pack them when they receive an order and then hand them over to the Easy Ship Pickup executive, who then ships the product and ensures timely delivery.
In Self Ship, the seller packs and delivers the product themselves, using their own courier or delivery service, with no Amazon logistics involved.
The fee, previously based on category-specific referral charges, is now calculated as a percentage of the order value.
