Physical outlets are taking on new roles beyond traditional cash and cheque transactions.
By
Patrick Alushula
Business Reporter
Nation Media Group
More banks are racing to join the 100-plus branch club, even as customers increasingly embrace mobile and internet banking, signalling that physical outlets are taking on new roles beyond traditional cash and cheque transactions.
Kenya’s banking is going digital, as customers demand faster, simpler, on-demand financial services.
Appetite for face-to-face banking is rising once more
Family Bank has opened its 97th branch, expanding its customers' access to financial solutions for Small and Medium-sized…
Kingdom Bank has opened a new branch in Nairobi’s Industrial Area, expanding its physical footprint into one of the country’s…
Today’s customers compare banking experiences not just to other banks, but to the most intuitive digital platforms they use, from…
Kenya’s tier-1 banks have largely exhausted the pool of new digital users, and I&M Group’s disclosure that 98% of its customers…
Nedbank tests next-gen self-service branches
