Gen AI Academy APAC — Track 1 (AI Agents with Gemini, ADK, and Cloud Run) Why I built...
Amazon leader built Gemini-ADK agent auto-classifying escalations across six root-cause categories and detecting repeat patterns. Replaces manual review with structured JSON analysis enabling batch pattern detection — team scaling without new supervisors.
Gen AI Academy APAC — Track 1 (AI Agents with Gemini, ADK, and Cloud Run)
Why I built this
I lead a customer service team of 25 agents at Amazon, handling both
buyer-side and marketplace seller support. A big part of my job is
reviewing escalated cases — calls or chats where a customer asked for
I created this post for the purposes of entering the All Things about Agentic Hackathon...
🚀 Technical Briefing: This tutorial is part of our deep-dive series on Agentic Workflows at Gate of...
As conversational AI transitions from generic chatbots to specialized corporate agents, grounding...
In my quest to learn about Agents progressively, I’m currently taking the Google Cloud Agentic Summer...
Learn how to move from building single agents to managing a mission control of thousands of them –...
When the Global AI Hackathon Series with Qwen Cloud was announced, I set out to tackle a pervasive...
